Refund policy

30-Day Money-Back Promise
Last updated: September 16, 2026

We want you to feel confident ordering from NoStoop. You may request a return or refund within 30 days after your order is delivered.

Damaged, defective, incorrect or lost orders
If an item arrives damaged, is defective, is not the item you ordered, or appears to be lost in transit, email nostoopsupport@gmail.com with your order number and clear photos or a short video when applicable. We will review the issue and, when approved, arrange an appropriate replacement or refund. We may not require a damaged or incorrect item to be returned.

Change-of-mind returns
For a change-of-mind return, the item must be unused, in its original condition, and returned with its original packaging and included parts. Contact us before sending anything back so we can provide return instructions. Customers are responsible for change-of-mind return postage. We recommend using a tracked service because NoStoop cannot be responsible for a return that does not reach the provided return address.

How to request help
1. Email nostoopsupport@gmail.com within 30 days of delivery.
2. Use the subject line "Return or Refund Request — Order #[order number]".
3. Tell us what happened and include photos or video if the item is damaged, defective or incorrect.

We aim to reply within 2 business days. Do not mail an item until NoStoop provides return instructions.

Refunds
Approved refunds are issued to the original payment method. For a change-of-mind return, the refund is processed after the returned item is received and inspected. Refunds are based on the amount actually paid for the returned item after any discount. We aim to process an approved refund within 3–5 business days; your bank or payment provider may need additional time to post it.

Items that cannot be returned
We cannot accept items that were used, altered, or damaged after delivery, except where the item was already defective or applicable law requires otherwise. Gift cards are non-returnable.

Cancellations and address changes
Contact us as soon as possible. We will try to help, but we cannot guarantee a cancellation or address change after an order has entered processing or shipped.

Your rights
This policy does not limit rights you may have under applicable consumer protection law.